Returns Policy

RETURNS
We guarantee to refund any item you are not completely happy with when you return it to us within 14 days of receipt.

In order to be eligible for a refund, items must be returned to us unused, in original packaging, and with all original brand tags still attached.

Refunds will be credited to your original method of payment.

RETURNS BY POST
When you return goods via post please note that we are not liable for the costs. We recommend using either Royal Mail Recorded Delivery (with sufficient compensation cover for the value of contents) or a delivery service such as DHL, please note that we are not liable for items lost in the post. Returned goods must be packaged securely as we will not accept returned goods that are damaged in transit.

Any refunds will be credited to your original payment method, please note that credit card companies only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company.

RETURNS ADDRESS
Intelligent Pelican Ltd
Scarwood,
Mildenhall,
Marlborough,
Wilts,
SN8 2NG

REFUNDING THE DELIVERY CHARGE
If we have sent you an incorrect item or your order’s contents are delivered damaged we will refund the delivery charges you have paid to receive your order. However, in all other circumstances, delivery charges will not be refunded.

STATUTORY RIGHTS
Your statutory rights are not affected by our return policy. Please check the UK law regarding accepting returns and giving refunds